Shipping

 Shipping Method

Shipping Time

Costs

STANDARD SHIPPING

Vendors products from All Products tab - Varies by vendor. Estimated to be delivered between 30-35 days from the date of purchase, or prior to. 

Mayimba Empire - order is sent to vendor same day, and require 3-5 business days in production (does not include weekends, or holidays). Once processed, the vendor will ship out the items with standard shipping which may take 5-7 business days.

US$3.99-$12
Free - orders over US$50
EXPRESS SHIPPING Currently not available. NA

** DUE TO COVID 19 EXPECT NATIONWIDE SHIPPING DELAYS. PACKAGE DELIVERY TIMES MAY BE EXTENDED.


** In-
Transit Time - Does not include standard processing time of 3 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table".

*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

PRE ORDER POLICY

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size/style before the item arrives with us.

Pre-Orders paid in full, are sent to production the following Friday. Allow 2-3 weeks for delivery of your product. If your item is shipped prior to this time frame, you will be notified by email with your tracking number.

Please kindly note, Pre-orders cannot be cancelled/refunded once placed. 

The benefit of purchasing Pre-order items is that you will secure your size/style without risking the item becoming sold out shortly after we list it online.

Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.

Mayimba Empire is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping.

You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our shipping policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team info@mayimbaempire.com along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. 
4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.
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